Frequently asked questions

See some common questions and answers below, or email us at mobileappsupport@alkemesportsrx.com

General

  • How do I receive the program?

    Once you have purchased a program and entered all your personal details, you will be redirected to the members area. From there you will have your custom built program ready to access!

  • Is this a subscription based program?

    Yes, maintenance is crucial for advancing in your fitness journey, which is why our programs are regularly updated with personalized workouts and meal plans based on your chosen program. You'll also receive ongoing support from me and my team. The best part is that you're not locked into a long-term commitment—you can cancel anytime.

  • Are the programs available world wide?

    Absolutely, my programs are available for purchase and access from anywhere in the world! It's essential to me that everyone, regardless of location, can benefit from this program.

  • Is the program the same every month?

    No, we update your program every 2 weeks to ensure continued progress and engagement. Every 4 weeks we guide you in a reassessment to determine if you are ready to move onto the next phase of your progression. Once you complete a full rehab routine we will guide you to other suggested plans to continue to progress, elevate your performance, and maintain your results.

Subscriptions

  • Refunds and returns.

    For information on my refunds and returns policy, please see the terms and conditions.

  • How do I cancel?

    To cancel your subscription you must email me with at least 7 days notice so that you are not charged again. Please note that once you cancel your account, all plans and support will be removed from your account.

  • Can I pause payment without canceling my account?

    For information on pausing payments, please see the terms and conditions.

Meal plans

  • How can I adjust my dislikes list?

    To adjust your dislikes list, go to your profile tab in the members area. Select ‘dietary preferences,’ then click on the ‘ingredients I dislike’ tab. From there, you can add or remove ingredients from your dislikes list.

  • How do I swap meals?

    To swap out meals, click on the meal you want to replace. You’ll see a ‘swap’ option on the tab; select it and follow the instructions on the pop-up window.

Workout Plans

  • Is this beginner friendly?

    Yes, the program is beginner-friendly. Workouts are customized to fit your goals and experience level. If you're new to the gym, you'll receive a personalized program designed just for you. You can start with weights that match your fitness level and gradually increase as you progress.

  • Can I do the workout plan at home?

    Yes we can customize a plan for you to do at home with minimal equipment if you prefer! You may need to purchase some basic equipment like dumbbells, bands, physioball etc.  Just select the "home only" option on the setup form.

  • How do I swap workouts?

    To swap workouts, click on the exercise you want to replace. On the right side of the screen you will see a ‘swap’ icon. Click on this and follow the instructions on the pop-up window.